Frequently asked questions
How do I connect my Gmail or SMTP account?
Log in to your AI Reach 360 dashboard, go to Sending Accounts, and choose Connect Gmail (OAuth) or Add SMTP. Follow the on-screen steps. OAuth is recommended for Gmail and Google Workspace.
Why are my emails not sending?
Check that your campaign is launched (not paused), sending accounts are connected and healthy, and any configured send windows allow sending at the current time. Review the campaign detail page and Sending Accounts health indicators. Contact support if issues persist.
How does AI reply classification work?
When a recipient replies, our agent analyzes the message and categorizes it (e.g. interested, not interested, out of office). Qualified replies appear in your Leads inbox with optional draft responses for your review.
Is my data secure?
We use industry-standard practices including encryption in transit, secure credential storage, and optional two-factor authentication. Read our Privacy Policy for full details.
Can I migrate from another email tool?
Yes. Export your contacts as CSV from your current platform and import them into AI Reach 360 contact lists. Our team can advise on campaign structure during your demo.
Business hours
Support requests are monitored Monday–Friday, 9:00 AM – 6:00 PM Eastern Time (US). We aim to respond within one business day. Urgent deliverability issues are prioritized.
For legal or privacy-specific inquiries, include “Privacy” or “Legal” in your subject line so we can route your message quickly.