1. Who we are
AI Reach 360 is an email marketing and outreach platform operated by Flexus Solutions (“we”, “us”, “our”). This Privacy Policy applies to visitors of our website, account holders, and recipients of emails sent through our service where applicable.
2. Information we collect
Account & profile data
When you register or use AI Reach 360, we may collect your name, email address, company name, login credentials (stored in hashed form), and settings you configure in the application.
Campaign & contact data
You may upload contact lists, email content, and campaign configuration. You are responsible for ensuring you have a lawful basis to process this data and that your use complies with applicable laws (including CAN-SPAM, GDPR, and similar regulations where relevant).
Technical & usage data
We automatically collect information such as IP address, browser type, device information, pages visited, and product usage events to operate, secure, and improve the service.
Email engagement data
When enabled, we may record opens, clicks, replies, bounces, and unsubscribes associated with campaigns you send through connected sending accounts.
3. How we use information
- Provide, maintain, and improve AI Reach 360 features
- Authenticate users and protect against fraud or abuse
- Process campaigns, track deliverability, and surface analytics
- Provide customer support and respond to inquiries
- Send service-related notices (e.g. security, billing, or product updates)
- Comply with legal obligations and enforce our Terms
4. Third-party services
We may integrate with third parties you choose to connect, such as Google (Gmail / OAuth), SMTP providers, analytics tools, or AI model providers. Their processing is governed by their own policies. We only share data as needed to deliver the features you enable.
5. Data retention
We retain information for as long as your account is active or as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion of your account data subject to applicable law and legitimate business needs (e.g. backup retention).
6. Security
We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, and secure credential storage. No method of transmission or storage is 100% secure; please use strong passwords and enable two-factor authentication where available.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us via the Support page. We will respond in accordance with applicable law.
8. Children
AI Reach 360 is not directed to individuals under 16. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the product or by email where appropriate.
10. Contact
Questions about this Privacy Policy? Visit our Support page or email support@aireach360.com.